Since there is a very common opinion on the forum that it isn't necessarily Cadillac or GM that is the breakpoint but rather the dealership level experience. This then becomes a (fill in the blank) dealer has always been great to me discussion. With that in mind I thought it would be good to have one place where shoppers, newbies, and frustrated customers can go to find someone worthwhile to make their ownership experience better.
Let's try to keep this clean, positive, and for praising dealers that treat their customers right, rather than bitching about those that don't.
I'll start:
Selling Dealer: Ritchey Cadillac in Daytona Beach, FL, Salesman: Clarence Beal. They were hassle and haggle free through out the purchase experience. Kept me well informed at every step of the way. Handoff was flawless without any issues. There service department is equally great.
Servicing Dealer: Massey Cadillac of North Orlando in Orlando Florida. Service Writer: Rianne Clark. Selling dealer is an hour away. Massey is local to me. They have been fantastic and knowledgeable every time I have a question or issue. Rianne takes personal interest in keeping up on the EV issues. The dealership policy is that any time an EV comes in for anything, the first line of the work order is VWP. They provide a loaner or Hertz rental if your car needs to stay. They have purchased the vehicle and equipment and will soon do mobile service at your home or business.
Let's try to keep this clean, positive, and for praising dealers that treat their customers right, rather than bitching about those that don't.
I'll start:
Selling Dealer: Ritchey Cadillac in Daytona Beach, FL, Salesman: Clarence Beal. They were hassle and haggle free through out the purchase experience. Kept me well informed at every step of the way. Handoff was flawless without any issues. There service department is equally great.
Servicing Dealer: Massey Cadillac of North Orlando in Orlando Florida. Service Writer: Rianne Clark. Selling dealer is an hour away. Massey is local to me. They have been fantastic and knowledgeable every time I have a question or issue. Rianne takes personal interest in keeping up on the EV issues. The dealership policy is that any time an EV comes in for anything, the first line of the work order is VWP. They provide a loaner or Hertz rental if your car needs to stay. They have purchased the vehicle and equipment and will soon do mobile service at your home or business.
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We bought our car there and have had it serviced there as well. AJ was our sales guy, and Rianne has taken care of us so far, the one time we went in for the normal check up, etc. They diagnosed a bunch of initial quality issues without a complaint, and at least one of them required the tech to disassemble the driver's side strut tower to find a squeak. They offered a few packages for sale at sales, and at the time I took them. But I had no issues with cancelling them and getting my unpaid money refunded as prepaid lease payments in my case. 
